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July Recap: Salesforce Improvements

This month, we’re excited to let you know about a number of improvements to our integration with Salesforce – because as we all know, “if it’s not in Salesforce, it doesn’t exist.”

Let’s take a look at what’s new:

Account Based Selling (ABS) Fields in Salesforce

While prospecting or reaching out to existing customers, you’ll now have increased visibility into the last Tout activity that took place for a specific account – we’ve added four custom fields to our package to provide you with the following data so you can execute on your Account Based Selling playbook:

  1. Tout Current Campaign – The active Sales Campaign running for a given record
  2. Tout Last Activity – The last time someone in your organization Touted an email, used Tout Phone or a task synced
  3. Tout Last Engagement – The last time someone engaged with an email or document you sent them
  4. Tout Last Replied – This is the last time someone replied to a Touted email

Here’s what these fields look like in a List View (leads):
Tout List View


More data than ever before!

We are also pumping data from Tout to Salesforce to give you insight on your entire pipeline – from Prospect to Close.

With our newest dashboard – you’ll be able to see deep dive into your sales process with 19 different reports.

Check it out:

Tout + Salesforce dash 1
Tout + Salesforce Dash 2


API Call Reduction

As part of our efforts to improve our connection between Salesforce and Tout, we’ve drastically reduced the number of API calls we use to post your data to records in Salesforce.

To see how many API calls you have in Salesforce – you can visit your Salesforce activity page in Tout here.


Use Tout Phone to call Leads and Contacts right from Salesforce

By installing the Call with Tout button on your page layouts – you can call a prospect with one click and have the call log in Salesforce.

Call with Tout in Salesforce


Add Prospects to a Sales Campaign with one click

Adding an individual or a group to a Campaign has never been easier.

With our Add to Campaign button in Salesforce – you can quickly add a Lead or Contact or even a List View of recipients to a Campaign with the click of a button.

Add to Campaign via Salesforce


Play with Tout in your Sandbox

If you don’t yet have the Tout package installed in your Salesforce instance, we now fully support installing the package in your Sandbox.

You can follow these simple steps to get setup.


Bug Fixes

In addition to all the great new features we’ve added – we’ve also been diligent about resolving issues in Salesforce.

Two of note are:

  • We resolved an issue where dynamic fields weren’t pulling in data when contacts in Salesforce had “+” or “-” in their email addresses.
  • Additionally, when using Push to Tout – we are bubbling up any issues in your system alerts (the bell icon in the nav bar) in ToutApp.com

Great – but how do I get these updates?

You can get the latest Tout Package for Salesforce (June 2016a / 2.21.0) here.

For best practices and our installation guide, you can download our Success Guide.


Visit Tout University to learn more best practices and become a ToutApp Pro!

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Release Notes: Analytics Enhancements

This week, we’re delighted to share our latest updates to ToutApp. Back in November, we totally revamped Tout Analytics to bubble up best practices across the team. Since then, we’ve continued to improve the performance and speed of our analytics pages. And this week, thanks to your direct feedback, we have made the following improvements:

Updates across all pages (Team, Me and Content Analytics):

All columns that have both percentages and number values have sorting functionality:
  1. Default setting – high to low #
  2. Second click – low to high #
  3. Third click – high to low %
  4. Fourth click – low to high %

Team page updates:

  1. The Top Templates leaderboard has been removed
  2. We’ve added two new stats to the Rep Leaderboard
    1. Unique people emailed
    2. Total # of emails sent using a Tout template
  3. All columns except for “Rank” are sortable by clicking on the blue icon

 

Every new release of ToutApp includes improvements to our infrastructure and overall performance. As new features and bug fixes get rolled out, we’ll let you know, here.

 

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Release Notes: Increased Speed Platform-Wide

This week, we’re excited to update you on recent improvements made to ToutApp. We’ve drastically improved the load times for pages throughout our existing infrastructure. These sweeping changes across our platform were made to enhance our product and ensure a seamless Tout experience.

You should notice faster performance in the following areas:

  • Loading the compose window in Salesforce (by using the “Email with Tout” button)
  • The “Suggest Meeting Time” functionality in Gmail using the Calendar Button
  • Previewing group emails
  • Setting reminders
  • Loading content via the “Link to File” or “Content” buttons
  • When ringing the Gong
Every new release of ToutApp includes improvements to our infrastructure and overall performance. As new features and bug fixes get rolled out, we’ll let you know, here.
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Release Notes: Updates to Reply Tracking

In our efforts to constantly innovate and improve our product, we’ve been heads down updating the functionality of Reply Tracking in Gmail. This feature is the most recent type of tracking in Tout’s arsenal, and one of the most useful. And today we’re happy to announce the largest improvement to Reply Tracking since it was released for Gmail users.

Here’s what we’ve improved:

  • Drastically improved how we manage and retry connections that have failed to keep you updated on replies.
  • Updates to how Tout detects a reply from your recipient
  • An edge case involving threaded emails using “RE:” in the subject line
  • An edge case involving false replies
  • We also added additional servers to handle capacity

Every new release of ToutApp includes improvements to our infrastructure and overall performance. As new features and bug fixes get rolled out, we’ll let you know, here.

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