Release Notes: Improvements to Features and Integrations

We’ve been quite busy on the product/engineering side of things since my last update in February. We’ve given you more room in Tout, fixed bugs and improved our experience in Salesforce, Outlook AND Gmail. It’s amazing what can be accomplished with a little caffeine and some eclectic tunes (like David Bowie, Justin Bieber and Dropkick Murphys. And ok, ok, maybe just a little Kanye).

Read on to to learn about improvements.

Powdering our nose:

  • We cleaned up the help menu to only give you what you need:
    • Tout University: The go-to site for tips, tricks and FAQs
    • Ask a Question form: Need best practices? Something seems off? Fill out this form and our happiness team will get back to you ASAP
    • Talk to Sales form: Need to add another seat to your account? Want to upgrade? Answer a few quick questions and sales will be in touch
  • New updated Favicon (the little image on the top of the browser tab) to be our current logo (helloooo 2016)
  • We added more room for activities by removing our footer across all pages in
  • We removed the default dynamic fields in your email signature for first-time customers, to save some time in getting set up


  • Some of you experienced throttling when your Campaign had multiple steps and the second email step was scheduled to go out at midnight. Moving forward this will not be an issue
  • Shared Campaigns are now editable by Master Admins (in addition to Team Admins). Teammates will not be able to edit a shared Campaign unless they have Admin status

Signatures and Templates:

  • Formatting(bulleted and numbered lists, text alignment etc.) were not saving on templates when the email was being sent. Now all formatting made through the text editor will show correctly when editing, as well as post-saving
  • Your email signature will now dynamically change when you toggle between identities in the Compose window in
  • Any adjustment to image size in the image uploader (in either templates or in your email signature) will be saved to your desired size


  • You should see the Template name for your “Most Engaging Templates” in “Me” analytics instead of the subject line


  • If you are on a plan with group limits, some of you may have experienced an issue when uploading a CSV with empty values. We now handle this case for CSV uploads.

Sales Gong:

  • Some customers were experiencing 500 errors when ringing the Sales Gong, but no more!



  • Tout engagement events (view, click, reply, website visits, etc.) now consistently push to Marketo if you have the integration connected
  • With Salesforce Sync Override, new user added to a subscription should be able to connect to Salesforce via BCC or API and have their activity log
  • Non-Enterprise customers can now log their activity to Salesforce via API (if their subscription of Salesforce has that capability)
  • You can now email contacts with apostrophe’s in their email address when using the Email with Tout button in Salesforce or the blue Tout envelop (via the Chrome extension)


  • You can now successfully use the “Add Email to Salesforce” button in the read view of your inbox if that lead or contact exists in Salesforce


  • The Live Feed in Outlook is now the fully functional Live Feed that you get from (woo!)
  • When you log into Tout – you should not be asked to download a login file
  • If you’re not logged in to Tout, you should see a modal to do so when you fire up Outlook
  • After logging in, you shouldn’t see any additional log in pop up
  • The Login screen no longer defaults to a blank page
  • Logging in from the Live Feed should work consistently
  • The Getting Started guide only displays when you’re getting started
  • Saving a Template from Outlook should save the Template in under the category “Outlook Imports”
  • Some customers were experiencing an issue where Templates and Campaigns weren’t being displayed in the Compose Window
  • We fixed an incorrect spelling of the word “retrieve” (i before e….)
  • You can now change task priority (low, normal, high) from the Tasks List in the Live Feed
  • We fixed some styling issues in the Tasks List and Sales Beat tab in the Live Feed
  • We’re now using faster loading indicators
  • The “Give Feedback” modal now goes away after you submit said feedback
  • You can now successfully ring the Sales Gong from the Live Feed (We weren’t displaying the ‘Ring the Gong’ action button consistently)
  • You can now successfully uninstall Tout for Outlook (but why would you want to?)
  • Cleaned up Calendar performance

ToutApp’s New Marketo Integration

Conquering the Divide: Marketing and Sales

It’s your typical sales scenario.

Marketing receives a lead from a webinar or website sign-up, they create messaging, and then send it along to the sales team. They wait, they hope, and over time, they see if the communication leads to conversion. There isn’t a lot of transparency throughout the entire sales process such as: real-time click through rates, most engaged leads, insight into what’s being opened, etc.

Meanwhile, Sales teams are not finding the messaging or sales enablement training effective, and Marketing is confused because they have data saying otherwise.

Well folks, we think it’s finally time to create a system that makes both sides happy and closer than ever. ToutApp’s new integration with Marketo cleverly bridges the divide between marketing and sales that has kept each department ignorant about what happens during the other half of the selling process. This unprecedented level of collaboration between two historically divided teams will make it effortless for sales and marketing to share insights

What will you get?

1. A unified view of the entire customer funnel
2. Unprecedented level of collaboration between two historically divided teams
3. Real-time sales activities and engagement data will be fed directly into Marketo’s lead record
4. Marketers get a 360-degree view of what happens to leads once they cross over to the sales side
5. Never again will sales reps have to worry about marketing getting in the way of a sales email with a blast campaign

Marketo is for Marketing. ToutApp is for Sales.

“Marketing and sales have always had a tumultuous relationship because of the lack of visibility each department has into the other’s activities.”

“This new integration provides a full picture of the entire customer acquisition process and enables sales and marketing teams to work together to find out what messaging works, without wasting valuable time assembling notes and debriefing the other side.”

-ToutApp CEO Tawheed Kader.

Driving Sales and Marketing Alignment

When sales and marketing teams have easy access to a unified view of the customer across the entire process, they can quickly work together on how to boost conversion rates. Instead of each team preparing lengthy reports about how they are interacting with prospects, the ToutApp integration with Marketo automatically provides the data that enables marketing and sales teams to rapidly identify which strategies are most effective. In other words, Marketing teams can find out which of the prospects they send to salespeople are actually converting to real customers, and in turn sales teams can see which marketing strategies generate the most successful leads as fast as possible.

It’s an addictive win for both sides.

Read What People Are Saying:

Sales platform ToutApp adds Marketo integration

Sales+Marketing= Sucess