Over here at Tout, we’re working every day to make email smarter and better. Email happens to be the #1 communication tool in the world, the #1 business workflow tool in the world, and yet no one has bothered to make it work better for you -- or the 200+ million business professionals that are stuck in their Inboxes all day and scrambling to make enough time to do their actual jobs.
We're funded by some of the most prominent investors in Silicon Valley (Esther Dyson, Dave McClure and Eric Ries) and we have a live product, revenues and customers that love us.
We’re looking for someone awesome to work in our San Francisco office. You’ll be the primary liaison for customers who have questions or problems with our app. We have a really amazing customer base who love us and do a great job of writing in with issues, feedback, and questions about the app. It’ll be your job to welcome their feedback, solve their problems promptly, and make sure their voice is heard.
You’ll need to be empathetic, friendly, fast on your feet, good at multitasking, and a really solid, clear communicator. Delivering happiness and support is tough and overwhelming at times, but it’s also ultimately very rewarding. The right attitude and approach is far more important to us than previous experience.... but bonus points if you’ve excelled in a support role before.
We’re a small team and our days are fun and intense. On any given day, you’ll be doing one or all of these things:
As a company, we’re really dedicated to our customers and to delivering exceptional support. You can learn more about our workflow and delivering of support and happiness here.
As the newest addition to our team, you’ll get lots of the help you need to get your job done and develop your professional skills. Apply if you think you’d be a fit!
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