Happiness Officer

About Tout

ToutApp is a Sales Acceleration platform that seamlessly plugs into a sales team’s CRM and email client to streamline and track email, phone and presentations across all parts of the modern data-driven sales organization. Simply put, we help sales people be successful.

ToutApp was founded in 2011 and has over 60,000 salespeople who have registered for the platform. We've raised nearly $4.4m in Venture Funding (SigmaWest, 500Startups, Scott Banister from Paypal, Esther Dyson, Eric Ries and others) and our enterprise customers include sales teams at Responsys, Experian, Atlassian, Box, Dropbox and more.

The Role

We’re looking for someone awesome to work in our San Francisco office. You’ll be the primary liaison for customers who have questions or problems with our app. We have a really amazing customer base who love us and do a great job of writing in with issues, feedback, and questions about the app. It’ll be your job to welcome their feedback, solve their problems promptly, and make sure their voice is heard.

Day to Day

We’re a small (but growing!) team and our days are fun and intense. On any given day, you’ll be doing one or all of these things:

  • Juggling multiple conversations in our help desk with a wide range of customers (we usually hear from 5% of our customer base on a daily basis)
  • Hopping on a screenshare with a customer who’s having trouble
  • Showing new customers around our app and answering basic usage questions
  • Creating FAQs, videos and help articles based on your conversations with customers
  • Problem-solving and looking for patterns in usage of Tout
  • Work side-by-side with our engineering team to solve issues

Must Haves

Delivering happiness and support is tough and overwhelming at times, but it’s also ultimately very rewarding. The right attitude and approach is far more important to us than previous experience.... but bonus points if you’ve excelled in a support role before. We're looking for someone that is:

  • a quick learner
  • empathetic
  • fast on their feet
  • great at multitasking
  • a clear communicator

As a company, we’re really dedicated to our customers and to delivering exceptional support. You can learn more about our workflow and delivering of support and happiness here.

As the newest addition to our team, you’ll get lots of the help you need to get your job done and develop your professional skills. Apply if you think you’d be a fit!

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