You’d never thought DNS and email delivery could get this exciting. Dyn are the coolest kids on the block making the internet work. They’ve delighted us with their Most Reputable Sender in the World campaign and their nontraditional take on classic internet memes.
When they’re not busy powering the internet, Dyn’s business development and marketing teams use Tout to improve their emails.
Tout is great for "reaching out to existing customers... Since there are wayyyyyyy more customers than there are BDRs, it helps us keep in contact with them all and inform them of other offerings Dyn has." - AJ Garron, Business Development Rep
As a very customer-centric company (we’ve written about Dyn’s credo and how they put the customer first here), the Dyn team use ToutApp to stay in touch with more customers while keeping the conversation personal. Our templates save the team time re-writing the same communications, and email tracking kicks in to make sure that Dyn’s reps are engaging with the most interested customers.
“Our team loves using ToutApp. Efficiency and 'working smart' are some of our credos here at Dyn, and ToutApp is a major tool to help promote both of them. It's a great connection tool that we use every day.' - John Zahr, Business Development Manager
"ToutApp is a great tool to not only learn how effective you are at first impressions, but also increase the number of first impressions you can achieve in a work day. It makes your emails more about the customers, rather than yourself using its customized templates. If there is one tool in your marketing and sales teams’ hands that is fist pump worthy...this is it." -Ryan O'Hara, Event Marketing
Tout’s offerings not only help Dyn send out a larger quantity of emails, they also improve the quality of them. Template analytics keep the team on top of their game by letting them know how effective each email is. Not only does Tout help Dyn succeed as a business, it lets them give their customers more of the information they want.
You can learn more about why Dyn loves us by signing up for a ToutApp account today.
A Tale of Two Teams
Two teams at competing companies sign up for a productivity app. Both are large, aggresive sales teams with big budgets and overlapping products. One of them takes full advantage of the app's collaboration features with tons of management buy-in; the other team is unable to be truly be transparent and collaborative and suffers from lack of leadership. So who wins? Which company is ultimately more successful?
You know the answer as well as I do: the more collaborative team. In the end, though, it’s really easy to recognize this as a successful model, but it’s really difficult to act on it. At a past employer, I struggled through a corporate job at a major tech company where this was the case; there were many complaints about a lack of internal transparency, but no one really stood up to change this. In the end, though, this is a detrimental cycle that only hurts you, the company, and your job.
Ultimately, it all comes down to this: someone has to either step up to reshape corporate culture to be more transparent, or the company will flounder.
The latest shake-ups at Yahoo are a clear example of this: the company floundered under weak leadership; now, the appointment of a new CEO has led the company in a far more decisive direction. The decision to “open the kimono” and really communicate across the team doesn’t just lie with management. Each employee has the choice of whether they want to get candid, and this can have far-reaching effects.
Sales Teams Need to Communicate - Here's Why
Sales is an especially challenging arena to be transparent in. It’s a department that’s traditionally based on competition. But the best salespeople out there can’t just be competitive - they need to be team players. Each salesperson brings a unique strength to the table - whether it be an insight into messaging that works, a secret to better prospecting, or a wealth of connections in their personal network. Uniting these strengths together is what makes a sales team unstoppable and their company more successful.
While working at Tout, I've dealt with a lot of teams with different organizational structures, and I’ve seen that initial model I mentioned of two competing companies with different internal structures. That’s why, in creating a sales productivity app, we’ve gradually shifted our whole ideology from the individual salesperson to the team model. There are a lot of sales team collaboration features in ToutApp - template and group sharing, deep CRM integration, team analytics, and best practices on which templates work best.
I see a ton of startups and smaller companies taking huge, huge advantage of our team collaboration features. It’s the larger companies that struggle with a sense of appropriateness, openness, and clear leadership. And, ultimately, the ones who are able to behave with a truly transparent attitude are the ones that will differentiate themselves from the competition.
So go ahead and share a "secret" or best practice with your boss or coworker. Help teach them something they didn't already know. Pass on your knowledge and talk frankly. You're not creating competition for yourself or giving anything away - you're helping your company and becoming a leader.
ToutApp's integration into Salesforce provides advanced email tracking and templates beyond what the standard CRM offers.
One of the biggest draws of our Salesforce plugin is that it lets you do all of your email outreach right from within Salesforce while ensuring your emails still get sent through your own email servers.
Once you've installed Tout from the AppExchange, Our Tout Outbox lets you see email analytics in Salesforce, and our "Email with Tout" button lets you send emails with Salesforce templates and tracking. ToutApp will also auto-BCC Salesforce on all your communications, even when you're emailing from Gmail or Outlook.
And now ToutApp for Salesforce is even more powerful, because we'll display email tracking and engagement information whenever you pull up a Lead or Contact.
So for those salespeople who live within Salesforce and can’t imagine needing to navigate away to look up email tracking information, we’ve got your back. Here's what our newest tracking info in Salesforce looks like:
For current Salesforce users, here's a video explaining how to update your Salesforce plugin to the latest version with additional tracking:
Also, if you're looking to take your sales communciations in Salesforce to the next level, here's a book we wrote with the 5 top best practices on how to make the most of Salesforce + Tout.
ToutApp's Email Templates and Tracking coupled with Salesforce CRM makes a killer combination for your sales team. In this book, we've put together five best practices on how to make the most of your sales communications process with Salesforce and Tout:
View PDF or iBook now (no pesky forms necessary)
Give it a try and email us your feedback or comment below!
We can make a living by what we get, but we make a life by what we give. -- Winston Churchill
Its a lesser known fact that we never started out building ToutApp to be a sales productivity tool or a email analytics platform. We never imagined that the software we build would end up helping salespeople be better at their jobs or marketing and sales work better together. Although we’ve grown up to do a lot of these things and are slowly becoming the leading provider of Sales Email Analytics, we started this company nearly two years ago with one simple goal: help people communicate better.
In that spirit, we’re more excited than ever to introduce the Tout for Tout program so that we can take helping people and helping people communicate to a whole new level.
Introducing Tout for Tout
Although the majority of our paying customers and our user base (we don’t consider those two things the same thing) are businesses and business professionals, we’ve always recognized that nonprofits could greatly benefit from our platform as well.
For nonprofits, outbound communication is of utmost importance. And what many profits don’t realize is how most of their recipients are super-receptive to their emails. People are more likely to open an email from a nonprofits than most industries combined.
But many nonprofits lack the resources and tools to take that extra step after they have hit send on their emails. They’re often run by volunteers that require re-training, have budgets that can’t always justify the fanciest tools and more importantly, can always use more help.
How does Tout for Tout work?
For Every ToutApp Enterprise Edition Sold, we’ll donate ToutApp, for free, to a nonprofit interested in improving their email communications and productivity.
We hope this model spreads to more startups
The “Tout for Tout” program is about taking our platform and making it available to the types of organizations that can’t necessary spend the big bucks but are out there every day actuating positive change in this world.
And its not about just our software either. Our Happiness Officers and Engineers have also pledged part of their time to help these nonprofits make use of these tools as well. We’re super excited about this program and we hope that over time this type of model gets adopted by other startups as well.
Ever wonder what happens after you hit the "Send" button on your emails? Some of them are deleted without being opened while others never make it past the spam filter. Without a standard reply or a response to your "Hey, did you get my earlier email…?," you're blind to your recipients’ actions.
“Sending an important email without Tout feels like operating my business in the dark.”
- Forest Linden
Wondering whether your important emails have been received is a pain, but multiply that tenfold when you're running your own company. We had two founders of their own businesses weigh in on this topic: Forest Linden, the founder of Tech Husband, who doles out advice and training around web tools; and Matt Cooper, the Founder and CEO at Addroid, a platform that creates streamlined, affordable video banner ads. Forest and Coop both weighed in on how Tout has helped them stop worrying about email responses so they can start working on what's important: running their business.
FL: If 24 hours elapsed between when I sent an important email and getting no response from someone, I would start to get concerned that they didn't get it, and if a day and a half or two days went by with no response from them, I would send out another email to touch base and make sure they got the first email.
MC: Basically I was just sending regular emails out into the abyss and then days later would just think, "I wonder if that guy got my email? Should I try him again? I wonder if he saw the link I sent? Maybe I should call? Nah, that's crazy. Could I email again to check? Maybe I'll follow up with a quick note, but I wonder if I'm just bothering him at this point?" I'd pretty much go back and forth like this.
MC: As the CEO of a new startup I find myself working many different roles. While I enjoy working on the product, I realize that it's not much good if no one hears about it. So, for the time being I'm the lead sales person, and I'm having to get up to speed on the process of sales and the tools of the trade... What I was really struggling with was sending and following up on emails. Tout has helped me dramatically increase the amount of prospecting I can do in a day and now I finally know if I'm getting though.
FL: With ToutApp, the entire worry cycle is gone because I can see if they opened my email... Since I can see whether or not they viewed it and how long they had it open for, I know when people have read an email, and now I can relax and give them a few days before I follow up.That allows me to focus on other important aspects of running my business, rather than wasting energy worrying and sending out second emails to see if people got the first one.
To find out what's working and what isn't working with your inside sales efforts you need to be able to measure the results. Tout solves this one problem and does it well.
- Matt Cooper
You can learn more about how Tout satisfies your curiosity with email analytics here.