- 55 customer visits
- Dozens of flights
- 10 customer “Closers Club” happy hours
- 10 months
- 1 amazing group of customers
It’s been quite a busy year for ToutApp. And today’s funding announcement marks another great step in that journey.
Perhaps the best part about these types of moments is that it creates an excellent opportunity to both reflect on the past and contemplate the future. In reflecting, one thing is certainly very clear: our success to date and today’s announcement would not be possible without our incredible customers, who everyday entrust ToutApp to help them be more effective salespeople.
Our love for salespeople is clear in everything we do — from our platform to our t-shirts, we have celebrated salespeople from the beginning. And ToutApp’s Customer Success team has one simple mission: to help our customers get the most out of offering so that they can be better salespeople.
This is something that we constantly invest in. In this past year, we have grown the Customer Success team from 2 to 10 people, developed dedicated Support and Enterprise Customer Success teams, hosted countless best practices sessions and fully optimized our Support resources for customers to access with ease. Last but not least, we’ve hosted many incredibly fun customer happy hours and dinners. Through all of this hard work, we are grateful that our customers are partnering with us for the long term, showing their support with an incredible net renewal rate of 150% and a customer satisfaction score of 93%.
We all know that the art and science of sales continues to evolve faster than ever before. Today, the job of a salesperson is to be consultative, to help educate, to help define requirements, to help evaluate, to connect and through that process, to sell. ToutApp’s ultimate goal is to not just to give our customers the most innovative software that will help them close more deals, but also to share best practices for this ever-changing profession. In this way, we view ourselves as an end-to-end partner.
This latest fundraise is going to help us provide even more value for our customers. With it, ToutApp will continue to invest heavily in programs and teams that ensure our customers have the best possible experience and get the most out of their partnership with us. For example, this coming year, you will see ToutApp continue to grow our Customer Success team, develop deeper best practices and work directly with you to build the future of sales software. We are also kicking off a series of local city meetups where we will bring together sales experts and customers so that you have access to the best and brightest in the industry.
Thank you to all of our customers, whether you’ve just signed on with us or are a longtime partner, for giving us the opportunity to work with you and deliver with the best service possible. We’re excited to continue as the definitive, long-term partner for the growing, modern sales team.
Please don’t hesitate to let us know how we can better support you (or if you just want to make sure you get an invite to our next customer happy hour!).