Last night, we hosted the August edition of the Bay Area’s Customer Success Meetup, a group that connects Customer Success professionals through sharing and learning best practices for their fast-growing field. The group of 35+ attendees and ToutApp’s own Customer Success team, were a passionate, energetic and highly focused bunch that were eager to hear from speakers from Optimizely and 1factory.
The mission of every Customer Success Manager is to make sure that their customers are successful on their platform, whether it’s optimizing their website or quality control – all CSMs want the best for their customers. And all CSMs do this by educating and sharing best practices with their customer community through trainings, webinars, onsites and effective collateral. Just like the customers that they train and interact with, the customer success community too likes to learn and share best practices – this time from their peers.
Pamela in action.
The night’s first speaker was Pamela Ongchin, Solutions Architect at Optimzely with a presentation on the role of customer success in new product launches. Pamela talked about the role her Customer Success team played in launching products, specifically Mobile SDKs, and how the Customer Success organization changes as the company deploys new products.
The second speaker of the night was Ward Greunke, Director of Product Marketing at 1factory, who spoke about aligning product with customer success to increase customer adoption – which is an industry wide CS metric.
All the attendees walked away from the meetup with insights and tips that they can then integrate into their daily roles as CSMs. Thanks to everyone for coming out and a special thanks to Scott Massey, Justin Webber and Junan Pang, our meetup organizers.
Customer Success Managers networking, enjoying the view and eating.
See everyone at the next one!